Refund policy

At The Columbia Fragrance Co., your satisfaction is our top priority. We want you to be thrilled with every purchase. Here’s how our 30-day Happiness Guarantee works:

  1. Satisfaction Guarantee: If you're not completely satisfied with the scent you purchased, we will provide a one-time replacement at no additional cost to you. We want you to love your fragrance! Please know, refunds are not available if this option is chosen. 

  2. Returns: If you wish to return your product, we accept returns on unused products only. Once we receive the returned item, we will issue a refund minus the cost of return shipping.

  3. Exchanges: Prefer to exchange your item for another product? You can do so within 30 days. The customer is responsible for return shipping costs.

  4. How to Request: To request a replacement, return, or exchange, simply visit the order section in your account and follow the prompts. For personalized assistance, email us at happinesshotline@columbiafragrance.com.

  5. Exclusions: Please note that some products, such as samples and the Jump to the Front of the Line rush processing option, are not eligible for refunds, as indicated on their product listings. All sales final on clearance items. 

We’re here to ensure your fragrance experience is as delightful as possible. Thank you for choosing the Columbia Fragrance Co.!