Frequently Asked Questions
Are your candles made of paraffin or soy?
Our candles are a custom blend of paraffin and soy waxes. Paraffin is used to hold the strong colors you see and scents you smell. Soy is used to create a product more eco-friendly to our environment. Together, a quality product is created and tested to be the best possible for you and your home.
When will I receive my order?
We are experiencing higher than usual sales volumes right now, especially of our Disney scents. What most people do not realize is that we are a two person company, and most products are hand poured at the time of order. We do our best to get orders out as quickly as possible, and will move up priority and gift orders when notified.
When you place an order, please review your shopping cart with our current production time estimate. This will show the estimate of when you can receive your order. Did you forget to check the status when you placed an order? Simply go to the shopping cart today to see an estimate of our current turnaround time. This should give you an idea of when you can receive your order.
Why is shipping so expensive?
Cost for shipping is determined by the USPS. Factors for shipping cost include weight of the order (unfortunately, candles are very heavy) and distance between our facility and the shipping address. Most orders arrive between two to three days between when they are shipped from our offices and when they are received.
Yikes, this is a gift! Can I get my order sooner?
If this is a gift, please contact us as soon as possible. Please include your order number. We will do our best to accomodate your request.
I've received my order but my candle has white spots on it. Is it defective?
No. White spots, otherwise known as "frosting", occur naturally with soy based waxes. As the seasons turn, our candles can develop more frosting than in warmer months. Your candle is not defective, and this frosting will have absolutely no impact on how your candle burns. This is simply part of the unique qualities of purchasing a hand made product.
What is the difference between the diffuser oil and the home fragrance oil?
Our diffuser oils are intended to be used with rattan reeds to pull the fragrance through the vase then allow it to evaporate. Home fragrance oils have more utility and can be used in fragrance warmers, to freshen potpourri, or in electric oil diffusers. More information on how to use our reed diffuser oils is available on our blog post, and we've written another post for recommendations on how to use home fragrance oils.
I'm sorry. Can you help me with a return?
Returns are excepted on all unused products, with the exception of our Scent By Mickey subscription box. To initiate a return, please send an email to info "at" columbiafragrance "dot" com. We will send you a return label then refund the items (less return shipping) when received.
Scent By Mickey
What is Scent By Mickey?
Scent By Mickey is a subscription box service featuring magical fragrances from the happiest places. Each box contains one candle and two complementary fragrance products based upon a monthly theme. An artisan gift is also included to bring our theme to life. We have two sizes available: a Minnie size featuring trial sizes of our fragrance products or the Mickey size featuring full sizes of our fragrance products.
When does Scent By Mickey ship?
Subscription renewals are processed on the first of the month and the Scent By Mickey orders are shipped throughout the month. If you haven't received yours by the 25th, please let us know so we can research if there is a problem.
I only liked the gift in this month's Scent By Mickey box. Can I return the fragrance products?
Returns are only accepted if there was an error with your order. We do our best to provide a happy fragrance experience for you, and we also understand not every scent can be made to everyone's liking. We do not accept returns on the Scent By Mickey subscription box.
What happens if I want to change my subscription?
You can log into your account and update your subscription at any time. If you have difficulty changing the product size or would like to skip a month, please reach out to us at info "at" ColumbiaFragrance "dot" com so we can assist.
What if I want to cancel? Can I join again in the next month or so?
The short answer is yes. However, be advised that we make limited quanities of our Scent By Mickey box available, and should you decide to cancel, you may not be able to purchase until spots open up. You can sign up for our wait list to be notified when quantities are available again.