Frequently Asked Questions The Columbia Fragrance Co. | The Columbia Fragrance Co.

Frequently Asked Questions

Are your candles made of paraffin or soy?

Our candles are a custom blend of paraffin and soy waxes. Paraffin is used to hold the strong colors you see and scents you smell. Soy is used to create a product more eco-friendly to our environment. Together, a quality product is created and tested to be the best possible for you and your home.

When will I receive my order?

We are experiencing higher than usual sales volumes right now, especially of our Disney scents. What most people do not realize is that we are a two person company, and most products are hand poured at the time of order. We do our best to get orders out as quickly as possible, and will move up priority and gift orders when notified.

When you place an order, please review your shopping cart with our current production time estimate. This will show the estimate of when you can receive your order. Did you forget to check the status when you placed an order? Simply go to the shopping cart today to see an estimate of our current turnaround time. This should give you an idea of when you can receive your order.

Why is shipping so expensive? 

Cost for shipping is determined by the USPS. Factors for shipping cost include weight of the order (unfortunately, candles are very heavy) and distance between our facility and the shipping address. Most orders arrive between two to three days between when they are shipped from our offices and when they are received.

Yikes, this is a gift! Can I get my order sooner?

If this is a gift, please contact us as soon as possible. Please include your order number. We will do our best to move your order up in our queue.