Policies

Production

Most orders are hand poured at the time of order. Please allow up to seven business days for production. You will receive an email notification at the time of shipment.

Shipping and Delivery Protection

The Columbia Fragrance Co. offers order protection insurance through Navidium. In the unlikely even your order is damaged, lost or stolen, we will replace your order at no cost to you. Please contact us within 7 days of your parcel being delivered or reported stolen to qualify for insurance protection. For correspondences received after day seven, we will replace the order at 50% off the original purchase price.

If you item has been stuck in transit for more than 7 days, we will file a Missing Mail request to the USPS on your behalf. If the item has not been found or the Missing Mail request been resolved, we will replace orders with Navidium insurance protection free of charge.

If you choose not to purchase our insurance and your order is lost or stolen, we will replace your order at 50% off the original purchase price.

If you order has been damaged in transit, we request a photo of the damaged item so we can assess how to prevent similar accidents in the future. We will replace the product as soon as possible.

Items made by other vendors (such as the diffusers and warmers we sell) may require resolutions as outlined by our partners. Please contact us so we may initiate a claim on your behalf.

Returns

Only unused products are eligible for returns. Candles which have been lit or melts which have been removed from their packaging are not eligible for returns. To initiate a return, please email us at info@columbiafragrance.com. The customer is responsible for the cost of return shipping. We will send a return label, and the cost will be deducted from your refund. Please pack your return in a manner similar to how it was sent to you. Should we determine glass products were not packaged in a manner eligible to be resold, your return will not be eligible for refund. Orders over $60 may be subject to a 10% restocking fee. Scent By Mickey subscription boxes are not eligible for return or refund.

Only items which have been damaged in transit are eligible for replacement. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, we ask that a photo of the damaged item be sent to info@columbiafragrance.com.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@columbiafragrance.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@columbiafragrance.com and send your item to: 6225 Free Stone Court, Columbia, Maryland 21045.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Expedited Shipping

Our standard turnaround time is seven days, and most orders are delivered within two days of shipment. If you need your order sooner, please contact us at info@columbiafragrance.com. Rush fees are $5 for orders up to $50, and $10 for orders over $50. We will send a separate invoice and ship your order as soon as payment is received.

Shipping Delays
Every mail service is currently experiencing shipping delays. Please keep an eye on your tracking, and if your shipment stops moving or is scanned as delivered when it has not been, please reach out first to the carrier, as The Columbia Fragrance Co. cannot intervene on your behalf.

If the package is in fact lost or stolen, please rest assured that it has been insured. Then and only then can we file a claim on your behalf.

Thank you for your patience and understanding!

Returns
To return your product, please mail it your product to: 6225 Free Stone Court, Columbia, Maryland, 21045.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International shipping is available through our shop on the Etsy marketplace: https://www.etsy.com/shop/ColumbiaFragrance

Shipping costs are estimates, based upon weight, shipping location, and handling fees. Any shipping overcharges of $1 or more are refunded to the purchase at the time of shipment.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@columbiafragrance.com or mailing us at:
The Columbia Fragrance Co.
642 North Main Street Fostoria Ohio US 44830

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wheren
SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@columbiafragrance.com or by mail at
The Columbia Fragrance Co.
[Re: Privacy Compliance Officer]
10907 Trotting Ridge Way, Columbia, Maryland 21044